1. What is the Parents Day Out (PDO) Program?

Parents Day Out provides a safe, nurturing environment where children can learn, play, and grow while parents enjoy a few hours for themselves. Our activities include crafts, storytime, snacks, and more, all designed to support children’s development and introduce them to basic Christian values.

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2. What are the ages served in the PDO program?

We accept children from 8 weeks through 5 years old. Children are grouped by age to ensure activities are age-appropriate and engaging.

 

3. What are the hours and days of operation?

Monday - Friday from 9:00am to 1:00pm. Please ensure timely drop-off and pick-up.

 

4. What safety measures are in place for my child?

Safety is our priority. All staff/volunteers are background-checked and trained in CPR, AED and basic first aid. Our staff/volunteers are also required to complete Child Protection Training. Our facility is childproofed, and we follow all recommended safety guidelines, including emergency evacuation plans.

 

5. Do you provide snacks and lunch, or should we pack one?

You should provide a peanut-free snack and lunch every time your child visits. If you forget, don't worry, we have back-ups.

 

6. What should my child bring each day?

Please send your child with a labeled bag containing a change of clothes, diapers or pull-ups, a water bottle, snack, and a lunch. Label everything with your child’s name to avoid mix-ups.

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7. How do you handle allergies and medical needs?

We ask that parents complete a detailed medical form before enrollment. If your child has allergies, medical needs, or requires medication during the program, please inform us so we can accommodate them safely. Our staff is trained to handle these situations carefully.

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8. Is there a curriculum or structure to the day?

Yes! Each day includes a structured schedule of activities such as free play, circle time, crafts, story time, and recess. Our themes often include lessons on sharing, kindness, and other basic values.

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9. How do you handle behavior and discipline?

We focus on positive reinforcement and gentle redirection to manage behavior. If needed, we use a 'thinking chair' for the child to take a few minutes to collect themselves. If there are any concerns, we’ll communicate directly with you to work together on solutions.

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10. How much does the program cost, and how do I pay?

Our daily rate is $38. You can pay at the time you reserve a spot.

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11. What if my child cannot attend on a scheduled day?

Please notify us as soon as possible if your child will be absent. A 50% refund will be issued if notice is given with less than 24-hour notice. No refunds will be issued for no-shows.

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12. What happens in case of an emergency?

In case of an emergency, we will contact you immediately using the emergency contact information provided. If necessary, we will also contact emergency services. Rest assured; all staff are trained in handling emergency situations.

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13. How do I enroll my child in the program?

Registration forms are available on our website or at the PDO desk. Please fill out all required forms and submit them by your child's 1st day. 

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14. Can I stay with my child during the program?

We understand that some children may have a transition period. While our goal is to foster independence, we do allow parents to stay for a short time (5 minutes max) if needed to help a child feel comfortable.

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15. Do you offer sibling discounts or scholarships?

Beginning January 2025, we will offer a sibling discount of 20%. Please inquire with the office for the discount code. Unfortunately, we don't have scholarships at this time. 

 

16. How do you ensure the cleanliness of the facility?

Our PDO staff follow strict cleaning protocols to ensure the environment is safe and sanitary for children. High-touch areas and toys are cleaned and disinfected throughout the day. Additionally, our cleaning staff conduct thorough cleanings at the end of each day.

 

18. Can my child attend part-time or drop in on certain days?

Unfortunately, we do not offer part-time enrollment or drop-in options. 

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19. What is the teacher-to-child ratio?

We maintain a low teacher-to-child ratio to ensure each child receives personalized attention. For most age groups, the ratio is [specific ratio, e.g., 1 teacher per 5 children]. This may vary slightly depending on group size and activity.

 

20. How do you handle nap time?

Answer: Our program is half-day, so there is no scheduled nap time. However, we do offer a quiet corner where children can rest if they need a break.

 

21. What steps do you take for child security and pickup?

Answer: Only authorized individuals listed on the enrollment form may pick up a child. We require a photo ID for anyone unfamiliar to our staff. Additionally, our doors remain locked during program hours for safety, and all visitors must check in at the front office.

 

22. How do you communicate with parents during the day?

Answer: We use a communication app or send texts to update parents on their child’s day. We share any notable activities, behavior, or incidents that arise, so you stay informed about your child’s experience.

 

23. What happens if my child becomes sick during the program?

Answer: If a child shows symptoms of illness (e.g., fever, vomiting), we’ll contact parents immediately to arrange pickup. For the well-being of all children, we ask that sick children remain home until symptoms have resolved for at least 24 hours.

 

24. Are there any special events or field trips?

Answer: Yes, we occasionally host special events, like seasonal parties and holiday-themed days, within our facility. We don’t conduct off-site field trips for the PDO program, but we make these in-house events special and fun for the children.

 

25. Do you accommodate children with special needs?

Answer: We welcome all children and do our best to accommodate special needs with prior communication. Please contact us to discuss your child’s specific needs so we can work together to create a supportive environment.

 

26. Is there a curriculum or learning focus?

Answer: Yes, we use a play-based curriculum that introduces children to early concepts in literacy, math, and science. Each week, we focus on a theme that ties into stories, crafts, and activities, often with Christian values woven in to support their development.

 

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29. Can parents observe or visit during the day?

Answer: For security reasons, visits during program hours are limited to special circumstances. However, we hold open houses and events where parents are encouraged to observe the program and interact with staff.

 

30. What should my child wear to the program?

Answer: Dress your child in comfortable, weather-appropriate clothing they can easily move in, as well as closed-toe shoes. Messy play, art projects, and outdoor activities are part of the day, so dress your child accordingly!

 

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32. Is tuition refundable if my child is absent or if we need to withdraw?

Answer: Unfortunately, tuition is non-refundable for absences. If you need to withdraw from the program, we request two weeks’ notice, and any remaining tuition will be handled according to our refund policy.

 

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34. What if my child has a specific fear or sensitivity?

Answer: We encourage open communication about your child’s unique needs. Please inform us of any fears, sensitivities, or accommodations needed so we can create a supportive environment for them.

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